Pure Souls Journal
What to Expect at a Private Pet Viewing
A gentle guide to saying goodbye in The Angel Area, our private viewing room in Townsville.
“It is a sacred opportunity to express your love one last time.”
When a beloved pet passes, many families feel a quiet pull to see them one more time. To stroke their fur, say the words that went unsaid, and leave with a peaceful final memory instead of a hurried one.
If you are thinking about a private pet viewing in Townsville, it is natural to wonder what it will actually be like. This guide walks you through a visit to The Angel Area at Pure Souls, from the moment you book to the moment you say goodbye, so you can arrive knowing exactly what to expect.
Your Private Pet Viewing, Step by Step
Every private pet viewing is unhurried and prepared with care. Here is how it unfolds.
01
Booking a time
Call us or book your private pet viewing online. Choose 30 minutes ($150) or 45 minutes ($180), and we will confirm a time that suits your family.
02
Gentle preparation
Before your private pet viewing, our team gently prepares your pet and rests them on a soft, raised bed.
03
A tribute made ready
We light candles and add a personalised sign, plus a framed photo of your pet if you share one with us.
04
Arriving at The Angel Area
Find us at Unit 9/25 Greg Jabs Drive, Garbutt, with on-site parking for two vehicles and wheelchair access.
05
Time together
The room is yours alone. Sit, talk, hold your pet, play their favourite song, or simply be together in the quiet.
06
A lasting memory
Take a photo in front of our illuminated angel wings, and leave with a keepsake token to remember the day.
What Is The Angel Area?
The Angel Area is our dedicated room for private pet viewing in Townsville. It was created for one purpose: to give families a calm, unhurried space to be with their pet one last time.
- Glowing angel wings, softly illuminated
- Soft lighting and gentle music, adjusted to your wishes
- Candles, flowers and thoughtful details
- Complete privacy for the time you have booked
What to Bring With You
You do not need to bring anything to a private pet viewing. We prepare the space fully before you arrive. Some families like to add a personal touch, such as:
- Your pet’s bed, blanket or favourite toy
- A few of their favourite treats
- A framed photo for the tribute space
- A letter, poem or a few words you would like to say
Up to four family members are welcome. Children are welcome if the family feels it is right for them, and small pets on a leash may attend too.
Gentle Answers to Common Questions
Is a private viewing right for me?
There is no right or wrong choice. Some families find that a quiet moment together helps them accept the loss and leave with a peaceful final memory. Others prefer to remember their pet as they were at home. If you are unsure, our team is happy to talk it through with you, with no pressure either way. You can also read more about pet loss and grief.
Can we include our own rituals?
Of course. Every family grieves differently. You are welcome to include cultural, spiritual or personal rituals, such as a prayer, a song, a poem or a moment of silence. Let us know beforehand and we will help prepare the space.
How much does a private pet viewing cost?
A 30 minute viewing is $150 and a 45 minute viewing is $180. Both include the photo tribute space, raised bed setup, the angel wing photo backdrop, exclusive access to The Angel Area, comfort items such as water and tissues, and a keepsake token.
Can we have a viewing after euthanasia?
Yes. A private viewing can be arranged before your pet’s aquacremation, or after a peaceful euthanasia with us in The Angel Area.
Can children attend?
Children are welcome if the family feels it is right for them. Up to four family members can attend, and small pets on a leash are welcome too.
Where is The Angel Area?
Our Townsville facility is at Unit 9/25 Greg Jabs Drive, Garbutt, a few minutes from the city centre, with on-site parking for two vehicles and wheelchair access.
Is a private viewing right for me?
There is no right or wrong choice. Some families find that a quiet moment together helps them accept the loss and leave with a peaceful final memory. Others prefer to remember their pet as they were at home. If you are unsure, our team is happy to talk it through with you, with no pressure either way.
Can we include our own rituals?
Of course. Every family grieves differently. You are welcome to include cultural, spiritual or personal rituals, such as a prayer, a song, a poem or a moment of silence. Let us know beforehand and we will help prepare the space.
How much does a private pet viewing cost?
A 30 minute viewing is $150 and a 45 minute viewing is $180. Both include the photo tribute space, raised bed setup, the angel wing photo backdrop, exclusive access to The Angel Area, comfort items such as water and tissues, and a keepsake token.
Can we have a viewing after euthanasia?
Yes. A private viewing can be arranged before your pet’s aquacremation, or after a peaceful euthanasia with us in The Angel Area.
Can children attend?
Children are welcome if the family feels it is right for them. Up to four family members can attend, and small pets on a leash are welcome too.
Where is The Angel Area?
Our Townsville facility is at Unit 9/25 Greg Jabs Drive, Garbutt, a few minutes from the city centre, with on-site parking for two vehicles and wheelchair access.
Book a Private Viewing
When you book a private pet viewing, our team will prepare The Angel Area with care before you arrive, so all you need to do is come as you are. If you have questions or are not sure yet, we are always happy to talk.
